Pharmasure has the know-how, the resources and the commitment to provide an excellent quality homecare service. A strategy of ‘controlled growth’ means that quality will be maintained, regardless of other opportunities Pharmasure might be presented with.
Pharmasure has demonstrated its extremely high quality, customer service and clear reporting and invoicing through its excellent track-record in the field of Fertility and IVF, having excellent credentials in this therapy area. Many of the despatches made comprise products requiring cold-chain maintenance (2-8°C) and have been sent using either validated cold-packs or a specialist cold-chain courier.
We believe in building relationships based on trust, integrity, interdependence and win-win principles. Our approach to building relationships is based on 3 key themes:
Pharmasure’s background in designing and specifying homecare services from a supplier/client standpoint means we understand how good information can be of benefit to the marketing effort of the supplying company or client. Pharmasure has designed its systems from the outset to be able to provide clear, concise, useful information for clients, providers and payers.
Invoices are generated as each despatch is made. At the end of the month, Pharmasure sends all invoices together with a summary sheet to the authority responsible for settlement of the account making it easy for them to check and validate the invoices.
Reports are generated that can provide data for sales/despatches or volume sub-totalled by unit, by product and by individual patient despatch, in chronological order. Further bespoke reports can also be generated as agreed with the client. These reports are clear, easy to read and represent a further competitive advantage for Pharmasure and the client company as they add significant value to our already high quality service.
Prescriptions can be received from hospitals, clinics or GPs and can be NHS or private. We can invoice hospitals, other trusts, clinics or insurance companies or, alternatively can take payment directly from patients where this is required.
Repeat prescriptions are scheduled in for processing using our system so that our customer care team can arrange for the prescription to be available and the patient contacted for delivery as required.
Many patients require nurse visits at the commencement of their treatment in order to receive instruction on devices, reconstitution (where necessary) and self administration. Nurse visits may also be required for patient compliance issues when changing from one product or device to another. Where nurse visits are made, a visit report is completed by the nurse and sent to the GP/consultant.
Visits are recorded and they are summarised at the end of the month so that the invoices for these visits can be easily checked by the authority responsible for payment.
Pharmasure focuses on providing quality real-world solution based services around the requirements of both the NHS partner and it’s patients.
Our flexible operations are designed around bespoke Service Level Agreements, which seamlessly integrate with and support our NHS partners own internal processes, management information and invoicing requirements.
Key areas of focus are:
